Refund Policy — RutaAPI

Digital Software Credits

All RutaAPI credit packs are digital software credits. Once purchased, credits are added to your account immediately and are available for use immediately. Purchases and account management are handled at https://app.rutaapi.com/register?lng=en.

1. Overview

RutaAPI offers prepaid API credits as a digital product. Because credits are consumed upon use and have no cash value, our refund approach reflects the nature of digital goods. We review all refund requests on a case-by-case basis.

2. Unused Credits

If you have unused credits remaining in your account and wish to request a refund, please contact our support team at support@rutaapi.com. Refund requests for unused credits are reviewed on a case-by-case basis and are subject to approval.

To be eligible for consideration, your refund request for unused credits must typically:

Be submitted within a reasonable timeframe from the original purchase date
Include your account email address and the transaction or credit pack reference
Provide a clear reason for the request

3. Used Credits

API credits that have been consumed through API requests are generally not refundable. Each request against your credits is final and non-reversible, as the upstream model provider has already processed the request and incurred costs.

Once credits have been deducted from your account through API usage, they cannot be restored. Please ensure you monitor your usage through the developer dashboard before making large credit purchases.

4. Exceptional Circumstances

We understand that exceptional situations can arise. If you believe you have a valid exceptional circumstance (such as unauthorized charges, technical issues causing excessive consumption, or billing errors), please contact us at support@rutaapi.com with:

Your account email address
A description of the issue
Any supporting evidence (e.g., logs, screenshots)

Each case will be reviewed individually and we will make a good-faith determination.

5. How to Request a Refund

To request a refund or raise a billing concern, contact our support team:

Email: support@rutaapi.com

Please include "Refund Request" in the subject line and provide your account email, the purchase date, and the reason for your request. We aim to respond to all refund requests within 5 business days.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after any changes constitutes acceptance of the updated policy.