General & Support
For account issues, technical questions, and general inquiries.
support@rutaapi.comBilling & Refunds
Questions about charges, credit purchases, or refund requests.
billing@rutaapi.comDeveloper API
For integration questions, API documentation, and endpoint issues.
support@rutaapi.comBusiness & Partnerships
For enterprise inquiries, custom volume plans, or partnership opportunities.
hello@rutaapi.comResponse Time
We aim to respond to all inquiries within 1–2 business days. For urgent technical issues affecting your production environment, please indicate "URGENT" in the subject line.
Frequently Asked Questions
Before reaching out, you may find the answer in our FAQ at https://app.rutaapi.com/register?lng=en. Common topics include:
- How to add credits to your account
- How to create and manage API keys
- How to monitor your API usage and token consumption
- How to configure model channels
- How to contact support for a refund
Account-Specific Issues
If you have a question specific to your account (e.g., a billing discrepancy, account access issue, or rate limit concern), please contact us from the email address associated with your RutaAPI account and include:
- Your account email address
- A clear description of the issue
- Any relevant order IDs, timestamps, or API key prefixes (not the full key)
Security Issues
If you have discovered a security vulnerability in our service or have concerns about unauthorized account activity, please contact us at security@rutaapi.com. Please do not disclose publicly until we have had an opportunity to investigate.
Company Information
Operator: BDR FIDUCIARY LLC
Contact Email: support@rutaapi.com
For matters related to our terms of service, privacy policy, or acceptable use policy, please contact support@rutaapi.com.